The following outlines a summary of your cancellation rights when you buy online or by phone from Flextech Hose Solution Limited:
You are entitled to return your order, as long as it is no later than 14 days after the day on which you receive the goods.
Your right to return products does not apply to made to order bespoke goods that have been clearly tailored as they are liable to deteriorate or expire rapidly due to the nature of their use for a specific application requirement.
If you wish to cancel, you must retain possession of the goods and take care of them as well as inform us of your decision to cancel through a statement that includes; details of your name, geographical address, details of the order you wish to cancel and, your phone number and email address.
You can cancel by email: Sales@flextechhose.co.uk , or call 01753 570099.
If you decide to cancel or return, you may be required to return the goods to us at your cost within 14 days of cancellation if the order is not faulty. We will reimburse you for the cost of any goods that are eligible for cancellation (by the method used to pay for the original transaction), as well as any eligible standard delivery charges incurred (Non-standard delivery methods are non-refundable).
If we receive the goods in a condition where they may have lost value we may make a deduction from the reimbursement for this loss in value of the goods supplied if the loss is the result of unnecessary handling by you.